Privacy Policy and Cookies

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High quality tour throughout: well organised, educational and a lot of fun. Paulina who did our two guided tours in Krakow was extremely knowledgeable and excellent.

Steve Roberts Head of Modern Languages

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Our Privacy Policy sets out what information we collect, how we collect it, and what we do with it. If you do not accept this Privacy Policy you must not use this Website.

Personal Information

(1) In order for you to travel to some of the countries we sell holidays to, it may be mandatory depending upon the circumstances of your booking, as required by government authorities at the point(s) of departure and/or destination, for us to disclose and process information for immigration, border control, security and anti-terrorism purposes, or any other purposes as required by law. These requirements may differ depending on your destination.

(2) Information (relating to matters such as health, dietary requirements or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater for your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent which will be requested at the time of booking. When a booking is taken you also agree for your insurers, their agents and medical staff to disclose any relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency.

(3) To provide your holiday and ensure that it runs smoothly, we need to use information such as your name and address, special needs, and any dietary requirements. Please be aware that we will pass it to suppliers of your travel arrangements, including hotels and transport companies and to public authorities such as customs and immigration.

Foreign Controls

Please note that controls on data protection in foreign countries may not be as stringent as in England and Wales.

Direct Marketing Material

Following any enquiry made to us we may from time to time contact you with information that we consider may be of interest to you. Upon request, you are entitled to a copy of the information we hold about you (for a £50.00 fee) and to correct any inaccuracies. You have the right to ask in writing not to receive direct marketing material from us. Once properly notified by you, we will take steps to stop using your information in this way.

Use of Your Information through this Website

By using this Website, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Website services and developing our business which shall include (without limitation):

• Personalising your visits to the Website and developing the design and style of the Website to improve the services provided to you

• Informing you about the latest changes to the Website, or products, services or promotional offers that you might find interesting

• Communicating (and personalising such communication) with you

• Informing you if you have been successful in our Website competitions or promotions

• Compiling customer reviews

• Conducting market research

• Carrying out statistical, technical and logistical analysis

Safeguards and Security

No data transmission over the internet can be entirely secure, so we do not guarantee the security of your personal information and/or use of the Website. However, we use reasonable endeavours to protect the security of your personal information from unauthorised access. In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 1998. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. For more information on the Data Protection Act 1998 and your related rights please see

Accessing Your Personal Information

If you wish to review or receive copies of the personal information we hold about you, or have any other queries please write to us (including full details of your request) at:

35 Wilmslow Road




Tel: 0845 225 2922 or 0161 491 0264

Fax: 0161 884 0025


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at and For a video about cookies visit

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies that may be on this Website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies that may be used on this Website by category is set out below.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around our Website and use its features, such as accessing secure areas of our Website. By using our Website, you agree that we can place these types of cookies on your device.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our Website, you agree that we can place these types of cookies on your device.

Category 3: functionality cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using our Website, you agree that we can place these types of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. By using our Website, you agree that we can place these types of cookies on your device.